Frequently Asked Questions

Since the beginning of the pandemic, we have been focused on supporting you, which includes answering your biggest inquires. We have compiled a list of questions we have commonly been asked by our clients. We understand there are some things you could discover without having to talk to someone right away, which is why we felt this page would be helpful for many of you. However, if you need more information, please reach out to us by completing the red form on the right side of this page with any additional questions and we’ll get you the answers you need.

Should I open my business completely, or design a phased approach?

In an effort to mitigate the resurgence of COVID-19 cases, the White House released a reintegration plan. They have devised the plan into three phases. Each phase has gating criteria designed to determine the right time within your geographic region that ties to the trajectory of illness and cases. Each gating criteria must be satisfied before proceeding to subsequent phases.

Click to view the White House’s Gating Criteria and Phase Guidelines.

What do I need to think about for employees in my facility?

Regardless of the reintegration plan, employers should develop and implement policies around the following actions:

  • Social distancing and protective equipment
  • Temperature checks
  • Sanitation
  • Use and disinfection of common and high-traffic areas
  • Business travel

How should I address the matter of social distancing?

  • Encourage social distancing at your facility.
  • Move workstations to maintain the six-foot rule.
  • Remove tables and chairs where possible from breakrooms and common areas to maintain the six-foot rule.
  • Limit number of employees in breakrooms and restrooms.
  • Provide signage wherever possible (floors, walls, breakrooms, and restrooms) to encourage your facility’s spacing guidelines.

Are temperature checks for my employees necessary?

CDC recommends pre-screening employees on a daily basis before they are allowed to enter the building.

  • Pre-Screen: Employers should measure the employee’s temperature and assess symptoms prior to them starting work. Ideally, temperature checks should happen before the individual enters the facility.
  • Regular Monitoring: As long as the employee doesn’t have a temperature or symptoms, they should self-monitor under the supervision of their employer’s occupational health program.

What are some suggested ways to manage sanitation in my facility?

Sanitation is a strong way to prevent the spread of COVID-19 and other pathogens. Below are suggestions to encourage best practices for sanitation at your facility.

  • Place hand sanitizer stations at building entrances and all high-traffic areas.
  • Provide cleaning supplies to employees, such as disinfecting wipes, to clean personal areas or other high-touch points such as light switches, handles, doorknobs, desks, phones, and keyboards.
  • Increase janitorial services to include High-Touch Disinfectant Cleaning to make sure all areas are disinfected on a daily basis.
  • Provide appropriate personal protective equipment (PPE) for employees in the workplace such as gloves and masks.
  • Ensure all automatic faucets are set to run an appropriate length of time to encourage proper handwashing, and provide signage advising proper hand-washing technique near sinks.
  • Review the current cleaning chemicals used in your facility. You should verify commercial-grade cleaning chemicals and disinfectants are being used in your facility, NOT household cleaning products. Safety Data Sheets (SDSs) should be posted along with the storage of the chemical.

What is the difference between cleaning and disinfecting?

It’s critical to review the scope of your janitorial services and implement regular disinfectant protocols into your facility. CDC highlights the difference between cleaning and disinfecting:

  • Cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Cleaning alone does not kill germs. But by removing the germs, it decreases their number and therefore any risk of spreading infection. Removes germs, but does not kill germs.
  • Disinfecting works by using chemicals, for example EPA-registered disinfectants, to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs. But killing germs remaining on a surface after cleaning further reduces any risk of spreading infection. Kills germs, but does not necessary remove germs.

Disinfecting processes such as electrostatic treatments and fogging can help further protect the employees and customers when performed in conjunction with regular cleaning. Focus on high-traffic areas such as lobbies, restrooms, breakrooms, conference rooms, common areas, etc.

How can I protect my building while my business is closed?

City Wide recommends your building be checked and maintained even while not in use. Someone should walk the building, ideally each day, and look for potential issues such as leaks, unsecured doors, and equipment left running. For a list of items to address, we created an infographic to provide 10 Considerations for Your Vacant Building.

What are high-touch points in my building?

High-touch points are places in the building that many people come in contact with on a frequent basis, such as door handles, faucets, light switches, toilets, desks, keyboards, phones, handrails, point of sale systems, and counters. These areas should be evaluated in your facility to determine a regular disinfectant protocol. City Wide can help determine these with you.

What is the difference between the electrostatic sprayer, disinfectant fogging, and high-touch cleaning?

Our clients appreciate the electrostatic sprayer because it provides uniform coverage in all types of environments – plus, it’s safe for sensitive surfaces (including equipment and electronics). The spray emits positively charged particles that “wrap around” surfaces in your facility (which are negatively charged). Ultimately, it reaches the impossible corners, crevices, backsides, and other hard-to-reach places often missed during a general cleaning.

On the other hand, disinfectant fogging is a different from the electrostatic sprayer. The fogging machine releases fine disinfecting particles, which land on surfaces that regular disinfecting by hand may not reach – such as walls, floors, and other horizontal surfaces. This disinfecting service is most effective after a regular cleaning has been performed in your building.

High-touch cleaning and disinfecting target by hand the very places where germs are most commonly transferred. The process not only sanitizes each surface with a neutral cleaner and a microfiber towels, but it also kills germs with the disinfectant spray. To make sure the application is effective, we allow a 10-minute dwell time – letting the wet disinfectant remain on the surface to air-dry.

For all disinfectant processes and services, commercial grade chemicals are used as recommended by the United States Environmental Protection Agency (EPA).

How can I encourage people to maintain the recommended six-foot rule?

City Wide partners with vendors that offer floor mats to visually show where to stand to maintain the six-foot rule. Clients can contact their Facility Services Manager for pricing and how to order. Additionally, you can download and print (for free) the signage we’ve designed for you to place around your facility. Depending on your needs, City Wide can create a custom plan to prepare your facility to support social distancing.

Should I add disinfecting protocols to my cleaning schedule?

City Wide highly recommends adding regular disinfecting protocols to your normal cleaning scope. While cleaning is still necessary, adding the extra protection of regular disinfectant services can protect your facility and its occupants even more. We offer several plan options, such as weekly or daily disinfectant treatments depending on your facility’s exposure due to size. Contact us for more information on the different levels of plans we can offer your facility.

How can I communicate to my employees and customers we are disinfecting the facility?

City Wide wants to help show your proactive response as well as help your employees and customers feel confident and safe when returning to the workplace. After every treatment, City Wide will place tent cards around your facility to inform the area was disinfected and the date of the service.

This sounds like a lot to address, and I don’t have the time to tackle it all. How can City Wide help?

We get it. It is a lot, and we’re here to help. We’ve assisted countless clients with needs similar to yours, and we’re happy to do the same for you. At the risk of over-simplifying it, let’s have a discussion to identify the needs of your facility, and we can propose a plan and manage the execution once approved. Are you a current client? Contact your Facility Services Manager and let them help – that’s what they’re there for! New to City Wide? You can either use the red lead form to the upper right, or determine the location nearest you (United States or Canada) and call them directly. We look forward to taking this burden off your shoulders.