City Wide Facility Solutions has been a trusted partner for one of the largest for-profit healthcare systems in the United States since 2020. The client faced ongoing challenges with staffing shortages, high turnover, and operational inefficiencies. City Wide stepped in to provide a comprehensive staffing solution, ensuring the facility remained fully staffed and operational across all three shifts, seven days a week.

Challenges

The healthcare system encountered significant hurdles in maintaining a consistent and efficient workforce:

  • Staffing Shortages: The client struggled to fill key positions, leading to operational gaps and increased pressure on existing staff.
  • High Turnover: Frequent employee turnover created instability and increased training costs.
  • Slow Hiring Process: It often took the client weeks or even months to fill open roles, affecting service quality and staff morale.
  • Operational Impact: Critical roles, including housekeepers, floor techs, and dining staff, were consistently understaffed, compromising cleanliness and patient care.

Solutions

City Wide implements a targeted staffing strategy to streamline operations:

  • Comprehensive Coverage: City Wide manages staffing for half a dozen different positions, including housekeepers, floor techs, dishwashers, cooks, and runners, across all three shifts, seven days a week.
  • Rapid Placement: City Wide fills labor gaps within 24 hours — a sharp contrast to the client’s typical hiring timeline of weeks or months.
  • Scalable Workforce: The client benefits from the flexibility to scale staffing levels based on demand, ensuring consistent service and operational stability.
  • Management Simplicity: A single point of contact at City Wide streamlines communication and improves efficiency.

Results

City Wide’s staffing solutions deliver measurable improvements in operational efficiency and service quality:

  • Increased Productivity: One City Wide worker delivers the output of 1.5 internally hired employees, enhancing efficiency and reducing labor costs.
  • Consistent Staffing: With 45–50 workers managed by City Wide, the client maintains consistent service levels across all shifts.
  • Operational Efficiency: Faster hiring and better staff retention minimizes disruptions and improves overall service quality.
  • Enhanced Client Satisfaction: The healthcare system benefits from improved cleanliness, service consistency, and reduced administrative burdens.

Management Capabilities

City Wide’s experienced team ensures seamless execution of the staffing solutions for operational scalability. Companies across all industries benefit from the flexibility and cost savings of outsourcing staff as a complement to in-house operations. City Wide allows clients to focus on their operational efficiencies, creating more opportunities for profit.