Chelse Pugh

Chelse Pugh serves as the Director of Operations at City Wide Facility Solutions, where she is responsible for driving service consistency, operational excellence, and client satisfaction across the market. With a strong operational foundation and a detail-oriented approach, Chelse partners closely with clients and Contractors to ensure expectations are clearly defined and services are executed to standard. Chelse is recognized for her hands-on, results-driven leadership style and her ability to bring structure, accountability, and clarity to complex operations. She is deeply committed to developing high-performing teams, refining processes, and implementing scalable systems that support growth while maintaining exceptional service quality. Her emphasis on clear communication and consistent follow-through fosters trust and alignment with both clients and internal teams.