Carley Ortiz

Carley Ortiz serves as a Facility Services Manager (FSM) at City Wide Facility Solutions, bringing more than 14 years of experience in operations, customer service, and process improvement.

Throughout her career, Carley has built a reputation for creating efficient workflows, identifying innovative solutions, and empowering those around her to succeed. She is passionate about streamlining processes that improve communication, strengthen accountability, and deliver a consistently high level of service for clients.

Before joining City Wide, Carley played a key role in developing and structuring a new position within her organization. She successfully managed client accounts, coordinated service teams, and implemented workflow improvements that enhanced communication, operational efficiency, and service consistency across multiple locations.

What Carley enjoys most about her work is solving problems in ways that make life easier for both customers and team members. She takes pride in ensuring clients feel supported, valued, and heard while maintaining seamless operations behind the scenes.

Outside of work, Carley enjoys giving back to her community through Cedar Park Recreation programs, participating in local tree planting initiatives and volunteering with Operation Turkey.

Carley lives by the philosophy that where you direct your focus shapes your future. One of her favorite quotes, by Andrew Kap, reflects this mindset:

“You attract whatever you give your energy, attention, and focus to. If you’re thinking about it, you’re magnetizing it to your life — whether it’s positive or negative. Your focus may be on something you want. Or it may be on something you don’t want (or the lack of what you want).”-Andrew Kap